You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you registered when you opened your account.
Yes. We offer a free Sign Up containing virtual funds. This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques. Please note that our Sign Up doesn't display prices for share spread bets and CFDs.
All you need to do to Sign Up is provide a valid email address, your full name, phone number and password. Open a Sign Up now. Once you have opened a Sign Up, you will need to click on the verification link sent to your registered email address to activate it.
You can fund your account using a credit or debit card or by transferring funds from your bank account. We do not accept cheque or cash deposits. Please ensure that any payment you make to fund your account is from a card or account in your name. Any payment from third-party sources will be returned.
We do not accept AMEX or Diners cards. If you send funds to us from outside of the UK, then additional charges may apply to bank transfers.
Charges will be deducted from the payment amount and net proceeds credited to your trading account.
Any cards you wish to register to your account will need to be enrolled with 3D secure (Verified by VISA or MasterCard Secure Code) for payments to successfully be credited to your account. Please note we will only take deposit requests over the phone if your account is approaching margin call.
Once you have received confirmation that your account has been opened and you have verified your email address, you can log in via our website. To sign in you will need to enter your registered email address and password as used on your application form, then, select live or Sign Up.
Your account number can be found in the top left-hand corner of your platform screen. You can also find your account number in the email that you received confirming your account is open.
We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.
Click or tap on the 'Sell' or 'Buy' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.
On our mobile apps you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not indicate future performance.